Terms of Service

Welcome to Yuup! Middle East. The Terms of Service governs the use of the Yuup! Middle East website. Please carefully read these Terms of Service before placing any order with Yuup! Middle East. You should understand that placing any order on this website, you agree to these Terms of Service. You should print a copy of these Terms of Service for future Reference. 

By placing an order for products featured on the Yuup! Middle East website you are entering into a Contract with Animal Deluxe Trading LLC. The Contract will only be formed after you have placed your order and have received it.

The websites www.yuupmiddleast.com is owned and operated by us: 

  • Animal Deluxe Trading L.L.C in Dubai, United Arab Emirates.

DEFINED TERMS: In these Terms of Service:

  • When we say “Yuup! Middle East”, we refer to Animal Deluxe Trading LLC, official distributor of Yuup! Italy. We also refer to Yuup! Middle East as “we”, “us”, and “our
  • When we say “you” or “your”, we mean customer or any visitor of the Yuup! Middle East website.
  • Other key terms used in these Terms of Service:
  • When we say “Content”, we refer to product information, product descriptions, comments, reviews, questions, data, and other information, including images, text, logos, illustrations, designs, icons, photographs, videos, written, and other materials.
  •  When we say “Product”,  we refer to goods that are supplied and distributed by Animal Deluxe Trading LLC. 
  • When we say “Service” we mean any services agreed in the Contract to be supplied by Animal Deluxe Trading LLC to the customer


Section 1: Your Use of the Yuup! Middle East Website 

You must be at least 18 years of age to place an order on the Yuup! Middle East website.

Customer using the website who are Minor /under the age of 18 shall not register as a user of the website and shall not transact on or use the website.

You certify that the information you provide on or through the Yuup! Middle East website is accurate and complete. 

You are entirely responsible for the confidentiality and security of your account information including the username and password. 

Animal Deluxe Trading LLC is not liable for any loss resulting from unauthorized use of your account. 

Your account may be restricted or terminated for any reason at our discretion. 

User is responsible for maintaining the confidentiality of his or her account.


Section 2: Order Agreement and Billing 

Visa or MasterCard debit and credit cards in AED will be accepted for payment.

Cardholder must retain a copy of transaction records and Merchant policies and rules.

You represent and authorize that you have the right to use any credit card or any other form of payment that you provide to us. The billing information that you provide to us must be accurate and truthful.

Providing inaccurate billing information is a breach of the Terms of Service and may result in the cancellation of your order. 

Before we accept your order it may be necessary to retrieve additional information from you.

Verification may be required before the completion of any purchase. 

We reserve the right to refuse or cancel any order including a limitation on the quantities available for purchase, inaccurate information, errors in product or pricing information.

If your order has been cancelled after your credit card has been charged, we will issue a refund in the charge amount back to your credit card (or another applicable payment account)

We will endeavor to contact you if the entire or any portion of your order is cancelled or if additional information is required to accept your order. 

By confirming your order at the end of the checkout process, you agree to accept and pay for the product(s) and the associated shipping and handling fees and applicable taxes.


Section 3: International Orders

Currently, we are only selling and delivering to customers in the United Arab Emirates.

In the future, if you wish to purchase for international shipment, you can check at the checkout if an order can be shipped to your country, if so, a shipping rate will be provided.

If you do not see the country you prefer to ship to, kindly send a private email exchange to info@yuupmiddleast.com 

You are responsible for complying with all laws and regulations applicable to the international purchase and the shipment of items.

We will not be responsible for problems that you may encounter with your customs authorities. If your order is held up by your country's customs authorities, it is your responsibility to secure the products. We are not familiar with international customs policies that are unique to each country. As such, it remains the customer's responsibility to be familiar with all import policies which may include: customs fees, VAT, import fees and/or any other fees associated with import.

Once again, we are not responsible for products once they reach your country. If you are not comfortable with this policy, please refrain from ordering from the Yuup! Middle East website.

We reserve the right to not complete an international order.

 All international sales are final.

We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.

Section 4: Returns and Cancellations for UAE Orders

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

Since we process orders quickly (sometimes less than an hour after your order is placed), we request that you inform us immediately if you would like to cancel your order in writing to info@yuupmiddleeast.com.

Orders that are cancelled after an order is fulfilled will be subject to refund fees. 

Refunds for online orders will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed. You must notify us via email if you wish to cancel your order. You can send us an email at info@yuupmiddleeast.com.

You can find out more information on our return policy for UAE and International orders ...here

Section 5: Promo Codes

When we say “promo”, we mean promotional

The promotional code is valid for a limited time only. Yuup! Middle East reserves the right to modify or cancel it at any time.

Each promotional code can be used only once, unless otherwise specified.

Each promotional code applies only to qualifying items. Details are specified in the promotion.

The promotional code does not apply to pre-orders, unless otherwise specified.

The promotional code does not apply to gift voucher purchases.

The promotional code does not apply to low margin products.

The promotion is subject to all restrictions set forth in the offer.

If the promotion has a minimum purchase requirement, taxes, shipping and handling charges do not apply toward the minimum purchase amount.

The promotion applies only to orders shipped to the same address.

The promotional code is not transferable, may not be resold or redeemed for cash.

If you return non perishable items purchased using a promotional code, we will subtract the value of the promotional code from your return credit.

Only one promotional code can be used each time and therefore cannot be combined with other offers using promotional code.

The limit is one promotional code per customer, unless otherwise specified.

Yuup! Middle East reserves the right to void the transactions where prohibited.

Section 6: Deliveries within United Arab Emirates

We are proud to say that deliveries can be made to all seven Emirates! Dubai, Abu Dhabi, Fujairah, RAK, Sharjah, Ajman, & Umm Al Quwain. Delivery prices differ for each Emirate and start at just AED 22. Please refer to the checkout page to find the delivery pricing within UAE. 

Fulfillment of the order will be done by IQ Fulfillment General Warehousing LLC and shipping will be done by a third-party courier.

Delivery within UAE cities shall be in 1 – 4 working days according to available "same day" or "next day" delivery services for specific regions in the UAE. For remote areas it may take up to 7 working days.

Avoid any delivery delay by providing your full correct address along with your contact details (mobile phone number).

Your order will be delivered to the address specified in your order. 

We do not accept responsibility for incorrect postal addresses provided by you or responsibility for leaving items where requested.

Products accepted by you or someone in the household becomes your responsibility upon delivery.

To find out more information about our delivery policy please click ...here


Section 7: Prices and Payment 

The price of the Goods and Services shall be the price listed in quotation current at the date of acceptance of your order

Product prices are inclusive of applicable tax in the UAE.

Product prices and delivery charges are subject to changes at any given time, the changes will not affect your order if you have already received a confirmation.

Payment for all Products and Services can be made by credit card, debit card, or cash on delivery. We accept Visa and Mastercard. 

We are determined to provide the most accurate pricing information on the Yuup! Middle East website to our users; however, errors may still occur, in such cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is priced incorrectly, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged, in this event, you will be refunded.

Section 8: Circumstances Beyond Our Control 

We shall not be liable for any events of breach, interference, or delay of our performance or our obligations that are beyond our reasonable control. We will not be liable for any “Event of Force Majeure” regardless of whether the circumstances in question has been foreseen.

Force Majeure refers to any act of nature, act of government, event, or accident that happens beyond our reasonable control which can include without limitation of: 

  • Hackers, suppliers, riot, civil commotion, war, warlike operations, national emergencies, terrorism, threat of terrorism, strikes, lock-outs, natural disaster, fire, explosion, storm, flood, weather conditions, accident, failure of public utility supplies.
  • Failure to access to public and private telecommunications networks 

We may suspend purchase contracts with written notice until the Force Majeure event ends.

We may terminate the Contract in the event the Force Majeure does not end in a sufficient period of time. In this event, neither you or we shall be liable to the termination of the Contract. 

Any undelivered orders will be refunded to you. 

We will, however, endeavour to meet our obligations to you when the Force Majeure is over. 

Section 9: Liability

The Yuup! Middle East website is not intended to provide any diagnosis, treatment, or medical advice. The products, services, information, as well as any other content provided on the Yuup! Middle East website, including information and content that may be provided on the website directly or by linking to third-party websites are provided for informational purposes only and should never be considered as a substitute for veterinary advice. 

In the attempt to provide quality value to our visitors, we may link websites operated from third parties. Information provided on the Yuup! Middle East and linked websites, including information relating to medical and health conditions, treatments, and products may be provided in summary form. Information on the Yuup! Middle East website including any product label or packaging should not be considered as a substitute for advice from a veterinary healthcare professional.

Yuup! Middle East does not recommend self-management of animal health issues. Information on the Yuup! Middle East website is not comprehensive and does not cover all diseases, ailments, physical conditions or their treatment. Contact your veterinary healthcare professional promptly should you have any health related questions. Never disregard or delay medical advice based upon information you may have read on the Yuup! Middle East website.

Any links to or access from third party websites or resources is not an endorsement of any information, product or service. Yuup! Middle East is not responsible for the content or performance of any third party websites. Use of any third party websites is at your own risk.

You should not use the information or services on the Yuup! Middle East website to diagnose or treat any health issues or any other treatment. You should always consult with your veterinary healthcare professional. Individual animals are different and may react differently to different products. Comments made in any forums on the Yuup! Middle East website by employees or Yuup! Middle East users are strictly their own personal views made in their own personal capacity and are not claims made by us or do they represent our positions or views. Product ratings by any current or previous employees or Yuup! Middle East users are strictly their own personal views made in their own personal capacity and are not intended as a substitute for appropriate medical care or advice from a veterinary healthcare professional.

Always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging.

Section 10: Intellectual Property Rights

Yuup! Middle East either owns the intellectual property rights in the underlying HTML, text, images, audio clips, video clips, software and other content that is made available to you on this website, or has retrieved the permission of the owner of the intellectual property to use such Content on this website. Yuup! Middle East prohibits the redistribution or copying of any Content without our written permission.


Section 11: Indemnification

You agree to indemnify and hold us harmless from and against any losses, damages and expenses (including legal fees and attorney’s fees) (“Claims”) arising out of or relating to:

  • any claims or demands made by any third party due to or arising out of your use of the Services;
  • your violation of any of the provisions of these Terms of Use, including, without limitation, any of the warranties, representations and undertakings;
  • your violation of any applicable laws, including, without limitation, data protection or anti-spam laws; or
  • the manner in which you use our Services, including, without limitation, that the content you post, the items you list or your infringement on the Intellectual Property Rights of any third party or that the content of your listings is slanderous, defamatory, obscene or violates any other rights (including privacy rights) of any third party (including other Pawdega users). 


Section 12: Applicable Law and Jurisdiction

“United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.


Section 13:  Contact Information

Questions about the Terms of Service should be sent to us at info@yuupmiddleeast.com.

Yuup! Middle East / Animal Deluxe Trading LLC reserves the right to update these Terms of Service without prior notice.

Last Updated: 15 November 2023